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About Us and Our Services

Sentro provides end-to-end supply chain and logistics solutions across the United States, Canada, and Mexico. Our services include full truckload (FTL), less-than-truckload (LTL), and cross-border transportation. We serve a wide range of commodities and offer specialized capabilities such as refrigerated (reefer) transport, intermodal services, warehousing & distribution, and e-commerce parcel delivery. Our premium Managed Services option delivers a fully outsourced, cost-optimized supply chain solution tailored to your business. We’ll help you choose the perfect transportation mode and service that best matches your specific requirements.

Yes, Sentro is a fully licensed and bonded transportation broker with all required FMCSA authority and insurance coverage.

We partner with vetted, reliable carriers and use real-time tracking through our TMS. Our team monitors every shipment closely, and our proven experience with big-box retailers ensures we meet strict delivery windows and compliance standards.

Transit times vary by lane and mode. Visit our Service Regions page for transit times to some popular lanes. We provide accurate ETAs at the time of quoting.

Yes, we provide expedited and time-definite shipping options, including dedicated truckload, and premium LTL services. We work closely with our carrier network to guarantee delivery windows, especially for big-box retailer requirements or urgent e-commerce needs.

We maintain a vast, vetted network of reliable carriers and monitor capacity trends in real time through our TMS. This allows us to secure equipment in advance and offer flexible solutions, even during peak seasons like holidays so your shipments stay on schedule.

We operate secure, state-of-the-art warehouse facilities in strategic locations across North America, including California and Oakville, Ontario, Canada. We provide dedicated and shared warehousing, inventory management, order fulfillment, value-added services (kitting, labeling, packaging), and full distribution. Our facilities are customized to your specific needs. Our advanced Warehouse Management System (WMS) delivers real-time inventory tracking, accurate records, and full visibility, fully integrated with our TMS for end-to-end transparency.

We partner with leading parcel carriers such as UPS, FedEx, Canada Post, Purolator, and regional providers to offer the best rates, speed, and coverage for shipments across the US, Canada, and Mexico.

Technology & Tracking Questions

We use our custom-built Sentro TMS, designed specifically for seamless integration, real-time rate quoting, shipment tracking, PODs, freight auditing, and powerful reporting/analytics.

Yes, our TMS offers real-time visibility with proactive updates, allowing you and your customers to track shipments from pickup to delivery. Refer to our support page for more information.

Yes. Our Sentro TMS delivers customizable, on-demand reports including freight cost analysis, carrier performance scorecards, shipment history, and KPI dashboards to help you make data-driven decisions.

Data security is a top priority. We use industry-standard encryption, secure servers, access controls, and compliance with privacy regulations to protect your information at every step.

Pricing & Billing Questions

Pricing is customized based on volume, lane, mode, and service requirements. We provide transparent, competitive quotes with no hidden fees, and we offer volume discounts for consistent shippers.

We audit every carrier invoice for accuracy, resolve disputes fairly, and handle outbound invoicing efficiently through our single-order-entry system, ensuring you capture all savings and revenue streams.

Yes, we provide competitive volume-based pricing, dedicated lane agreements, and customized rate structures for consistent shippers. Contact us for a personalized quote tailored to your shipping volume and needs.

We offer flexible payment terms, typically net 30 days for established clients. We also provide weekly or bi-weekly invoicing options and work with you to find a structure that fits your workflow.

Support & Onboarding Questions

Most clients can begin shipping within days. Our streamlined onboarding process includes account setup, system integration, and carrier alignment, tailored to your timeline.

You can reach us by phone, email, or through our dedicated client portal 24/7. We also provide assigned account managers for personalized support. Refer to support page for more information.

Our onboarding is fast and seamless: we start with a consultation to understand your needs, set up your account and system integrations, align carriers, and test a few shipments. Most clients are fully operational within 1–2 weeks. Every client receives a dedicated account manager who serves as your primary point of contact. They provide personalized support, proactive communication, and help resolve issues quickly.

We conduct a thorough 360-degree review, interviewing stakeholders, analyzing costs and processes, documenting data flows, and applying KPIs to identify inefficiencies and opportunities for improvement.

You’ll gain standardized processes for faster onboarding, consistent performance, reduced errors, better cost control, improved carrier partnerships, and scalable operations, turning your supply chain into a competitive advantage.

Yes, we deliver regular KPI reports, carrier scorecards, cost analyses, and scheduled review meetings to track progress, identify trends, and implement adjustments for continuous optimization.

Visit our resources page for a list of helpful shipping forms and industry links.