Getting Started: How to Get a Freight Quote
Step-by-step instructions to request and receive quotes quickly.
- Contact us or log in to your Sentro client portal – Via gosentro.com, look for the "Customer Login" section
- Provide shipment details:
- Origin and destination addresses (including city, province/state, postal/zip code)
- Pickup and delivery dates/times (flexible windows help us secure better rates)
- Freight description: Type (dry, reefer, etc.), weight, dimensions, number of pallets/pieces, freight class (if known)
- Special requirements (e.g., liftgate, residential delivery, hazmat, time-definite)
- Submit your request – Via email, phone, portal form, or your dedicated account manager
- Receive your quote – We compare vetted carriers for the best combination of rate, service level, and transit time (usually within hours; real-time quotes available in our TMS for established clients).
- Accept and confirm – Review accessorials, terms, and carrier assignment, then approve to book
Use our online tool to find out your freight class. For recurring lanes, ask about volume discounts or dedicated pricing. Contact us for a customized quote in minutes!
Booking a Pickup
Simple steps to schedule pickup after quote acceptance
- Confirm your shipment in the Sentro portal or with your account manager – Provide any final details like BOL instructions or appointment needs
- Specify pickup details:
- Exact pickup address and contact (including hours of operation)
- Ready time and latest pickup window
- Loading requirements (forklift, dock height, appointment needed)
- Submit the booking – Use the portal's dispatch feature, email, or call us. We handle carrier coordination and confirm pickup details.
- Receive confirmation – You'll get a load number, carrier details, and ETA for pickup.
- Prepare for arrival – Ensure freight is ready, properly labeled/packaged, and documentation (BOL) is available, freight class, and compliance (e.g., USMCA docs for cross-border).
Tracking Your Shipment
How to stay informed without juggling multiple carrier sites
- Access your centralized dashboard – Log in to the Sentro client portal (gosentro.com Customer Login)
- View all shipments – Find your load by reference number, load ID, PO number, or shipment date
- Real-time updates – We automatically pull the latest status from partner carriers (including location, milestones like "in transit," "en route," "delivered," and PODs when available)
- Monitor key details – Check estimated delivery time, carrier notes, exceptions (delays, OS&D), and full history
- Get notified – Enable email alerts for status changes, or rely on our proactive team for critical updates.
Why it's easier with Sentro: No need to log into external carrier portals, we consolidate everything in one place for full visibility across LTL, FTL, intermodal, reefer, parcel, and cross-border shipments.
Quick Access: If you're not yet set up, contact your account manager to enable portal access.